Customer Support & Help
Need help with Loci or your Loci Pro subscription? We're here to help.
Billing & Subscription
Manage your payment methods, upgrade or downgrade, download receipts, or cancel your subscription anytime.
Open Customer Portal →User Guides & Documentation
Explore step-by-step guides on workspaces, tab automation, private Google Drive cloud sync, and offline widgets.
View Documentation →Direct Email Support
Have a question or running into an issue? Our team directly responds to all user inquiries within 1 business day.
Email Support →Frequently Asked Questions
How do I cancel my Loci Pro subscription?
You can cancel anytime with 1 click. Either click "Manage Subscription" inside the Loci New Tab settings, or visit our Stripe Customer Portal. Your Pro features remain active until the end of your billing cycle.
How do I activate Pro after purchasing?
Once you complete Stripe checkout, you'll be redirected back to our confirmation page. If you're signed into Loci, your Pro tier unlocks automatically across all devices. You can also sign in anytime on the New Tab page.
What is your refund policy?
If you're not satisfied with Loci Pro within the first 14 days of purchase, email us at intentifylabs@gmail.com and we will issue a full refund with no hassle.
Is my browsing data private?
Yes, 100%. Loci is built local-first. We do not track, collect, or upload your browsing history, tab titles, or notes to any external servers. Optional cloud backup sync is stored privately in your personal Google Drive account.
Still need assistance?
Send us a message and our team will get back to you promptly.
Email: intentifylabs@gmail.com